Refund policy

At 𝐑𝐮𝐠𝐓𝐮𝐫𝐤𝐢𝐲𝐞®, we take pride in offering you the finest selection of handmade carpets crafted with passion and expertise. We strive to ensure that your experience with us is nothing short of exceptional. However, if for any reason you are not completely satisfied with your purchase, we offer a straightforward and hassle-free return policy.

30-Day Return Window:
We understand that sometimes your preferences may change or unforeseen circumstances may arise. As such, we accept returns within 30 days from the date of receiving your product.

Return Process:
To initiate a return, please follow these simple steps:

Contact our customer support team within 30 days of receiving your product. Kindly explain the reason for the return, and our friendly team will guide you through the process.

Once your return request is approved, carefully package the carpet in its original condition to prevent any damage during transit.

Ship the package back to the address provided by our customer support team. Please note that the cost of the returned cargo will be borne by the buyer.

Upon receiving the returned item and verifying its condition, we will process your refund or exchange as per your preference.

Refund or Exchange Options:
You have two options for returned items:

Refund: If you choose a refund, we will initiate the reimbursement to your original payment method within 2 business days after receiving and inspecting the returned carpet.

Exchange: If you prefer to exchange the carpet for another piece from our collection, our team will gladly assist you in finding the perfect replacement.

Non-Returnable Items:
Please note that certain items are non-returnable for hygiene and safety reasons. These include custom-made rugs, personalized orders, and rugs that show signs of use or damage beyond normal wear and tear.

Contact Us:
If you have any questions or concerns about our return policy, feel free to contact our customer support team. We are here to assist you and ensure your complete satisfaction.

At 𝐑𝐮𝐠𝐓𝐮𝐫𝐤𝐢𝐲𝐞®, our mission is to provide you with exceptional products and service, and we value your trust in us. Thank you for choosing us as your destination for exquisite handmade carpets, and we look forward to serving you again in the future.

𝐑𝐮𝐠𝐓𝐮𝐫𝐤𝐢𝐲𝐞®