Vintage & Handmade Turkish Rugs

• Vacuum gently every week or two on low suction with the suction-only attachment. Avoid beater bars and rotary brushes, which pull at the knots and fibers. Vacuum in the direction of the pile, and every few months flip the rug and vacuum the back to release trapped grit.
• Rotate the rug every six months so wear and sunlight are even.
• Spills: act quickly and blot (never rub) with a clean white cloth. Use cold water with a few drops of mild, pH-neutral soap, blot again with a damp cloth, then press dry. Test any cleaner on a hidden corner first.
• Avoid machine washing, steam cleaning, soaking and bleach. Dry any damp area completely and flat, out of direct sun.
• Deep clean: have the rug hand-washed by a rug specialist every 3–5 years, or sooner if it is heavily soiled.

• Hang it well: use a rod with clips or a hanging bar so the weight is spread evenly, and keep it out of direct sunlight to prevent fading.
• Dust it every month or two with a soft brush, or vacuum on low suction through a clean mesh or nylon cloth so the fibers are not pulled.
• Spot clean only what is needed: blot with a slightly damp white cloth and a drop of mild soap, then let it air dry flat. Never soak the piece.
• Give it a rest: take it down once or twice a year, shake it out gently and rehang it with a slight shift so the same threads do not carry all the weight.
• For a deep clean, use a professional rug or textile cleaner.

We accept returns within 14 days of delivery. Contact us with your order number within that window and we will send the return address. Pack the rug in its original condition. Rugs showing signs of use or damage beyond normal wear are not eligible.

Return shipping is the buyer's responsibility, unless the return is due to our error (wrong item, damaged or defective), in which case we cover it. Once we receive and inspect the rug, the refund goes to your original payment method within 2–10 business days.

No. Custom-made and made-to-order items, including custom-size rugs and wall hangings, are final sale and cannot be cancelled, returned or exchanged unless they arrive damaged or defective. The standard sizes shown on a product page follow the normal 14-day return policy.

Contact us within 7 days of the delivery date (or expected delivery date). We will open a claim with FedEx and arrange a resolution.

Shipping is free worldwide via FedEx Express. Orders are prepared within 1–3 business days and FedEx delivery usually takes 3–5 business days after dispatch. You will receive a tracking number by email. Customs duties and import taxes charged by your country are the buyer's responsibility.

No. Each vintage rug is one of a kind and is not restocked once sold. Custom-size wall hangings are made to order in your chosen size.